Security at Chat101
Enterprise-grade security protecting your data and your customers' trust. Built secure from day one.
🔐 Data Encryption
All data is encrypted at rest and in transit using industry-standard encryption protocols.
✓ Encryption at Rest
AES-256 encryption for all stored data, including databases, backups, and file storage.
✓ Encryption in Transit
TLS 1.3 for all data transmission. HTTPS enforced across all endpoints.
✓ Key Management
AWS KMS for encryption key management with automatic key rotation.
✓ Secure APIs
API keys with HMAC signatures. OAuth 2.0 and JWT for authentication.
🏢 Infrastructure Security
Our infrastructure is hosted on AWS with enterprise-grade security controls.
✓ AWS Infrastructure
Hosted on AWS with SOC 1, SOC 2, and SOC 3 certifications. Multi-AZ deployment.
✓ Network Security
VPC isolation, security groups, WAF protection, and DDoS mitigation.
✓ Monitoring
24/7 security monitoring, intrusion detection, and automated alerting.
✓ Redundancy
Geographic redundancy, automatic failover, and 99.9% uptime SLA.
🔑 Access Control
Strict access controls protect your data and your customers' information.
✓ Role-Based Access
Granular RBAC with Admin, Agent, and Viewer roles. Custom permissions available.
✓ Multi-Factor Auth
MFA support via authenticator apps, SMS, or hardware keys (Enterprise).
✓ SSO Integration
SAML 2.0, OAuth, and Auth1 integration for enterprise single sign-on.
✓ Audit Logging
Comprehensive audit trails for all user actions. Exportable logs.
🏛️ Compliance
Chat101 meets the compliance requirements for regulated industries.
| Standard | Status | Description |
|---|---|---|
| SOC 2 Type II | ✓ Certified | Annual audit of security, availability, and confidentiality controls |
| GDPR | ✓ Compliant | Full compliance with EU data protection regulations |
| HIPAA | ✓ Ready | BAA available for healthcare customers handling PHI |
| CCPA | ✓ Compliant | California Consumer Privacy Act compliance |
| PCI DSS | ✓ Compliant | Payment card data handled by PCI-compliant processors |
Request Security Documentation
Need our SOC 2 report, security questionnaire, or DPA? We're happy to provide documentation for your security review.
Request Documentation →🛡️ Data Protection
Your data is protected with multiple layers of security and isolation.
✓ Tenant Isolation
Complete data isolation between tenants. Separate databases and AI models.
✓ Data Residency
Choose your data region: US, EU, or other available regions (Enterprise).
✓ Backup & Recovery
Automated daily backups with 30-day retention. Point-in-time recovery.
✓ Data Deletion
Complete data deletion within 30 days of account closure. Certificates available.
🔍 Security Practices
Our team follows security best practices to keep your data safe.
✓ Penetration Testing
Annual third-party penetration testing and quarterly vulnerability scans.
✓ Secure Development
OWASP guidelines, code reviews, and automated security scanning in CI/CD.
✓ Employee Training
Annual security training for all employees. Background checks for data access.
✓ Incident Response
Documented incident response plan. 72-hour breach notification commitment.
🐛 Vulnerability Disclosure
We take security vulnerabilities seriously and appreciate responsible disclosure.
If you discover a security vulnerability in Chat101, please report it to us at security@chat101.ai. We commit to:
- Acknowledge receipt within 24 hours
- Provide a timeline for remediation
- Keep you informed of our progress
- Credit you in our security acknowledgments (if desired)
Please do not publicly disclose vulnerabilities until we've had a chance to address them.